Zelle® for Your Business | First Citizens Bank (2024)

Zelle® for your business is available at First Citizens

Now, eligible First Citizens Digital Banking for business customers can receive payments with Zelle®.DMore convenient than cash and checks, Zelle® for business offers a fast, safe and easy way to receive payments from customers directly to your First Citizens bank account.

Log In Log in to digital banking , Opens in a new tab

Zelle® for Your Business | First Citizens Bank (1)

Fast

With Zelle® payments for business, there's no need to wait for a check to clear. Payments are sent directly to your First Citizens bank account and are typically available within minutes.D

Safe

Because payments sent using Zelle® go directly to your bank account, there's a record of all payments received—and less of a need to store or transport cash and checks.

Easy

Customers can pay you with Zelle® in their banking app so you can receive payments anywhere. All you need to share with them is your email address or US mobile number.

Enroll now to get started

Getting started with Zelle® is easy. Just follow the steps below, and you'll be sending and receiving electronic payments in no time.

Step 1

Log in to your account

Log in to your First Citizens Digital Banking for business account to get started using Zelle® for your business.

Step 2

Find the Zelle® option

From your Digital Banking homepage, select Send Money with Zelle® from the left navigation.

Step 3

Enroll in Zelle® for your business

To enroll a business bank account with Zelle®, you must use a different US mobile number or email address than the one you used to enroll your personal bank account with Zelle®. You'll receive a one-time verification code for security purposes. Simply enter it and accept the terms and conditions.

Step 4

Start sending and receiving money

Once your enrollment is complete, you'll be able to send and receive money to trusted recipients.

It's easy—just log in to Digital Banking and select Send Money with Zelle®

Log In Log in with digital banking , Opens in a new tab

Get answers to your questions about Zelle®

Zelle® is a fast, safe and easy way for Digital Banking for business customers to send, request and receive money directly between eligible bank accounts in the US. If your customers use Zelle® within their online banking app, they can send payments directly to your First Citizens bank account with just your email address or US mobile number. With Zelle®, enrolled customers typically receive payments within minutes.

To send or receive money with a small business, both parties must be enrolled with Zelle® directly through their financial institutions online or mobile banking experience.

You can send, request or receive money with Zelle®. To get started, log in to the First Citizens digital banking or mobile app and select Send Money with Zelle®. Enter your email address or US mobile number, receive a one-time verification code, enter it, accept terms and conditions, and you're ready to start sending and receiving with Zelle®.

You can send, request or receive money with Zelle®. To get started, log in to Digital Banking and select Send Money with Zelle®.

To enroll a business bank account with Zelle®, you must use a different US mobile number or email address than the one you used to enroll your personal bank account with Zelle®. For example, crystal@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your business bank account.

Yes. For your security, we limit the amount of money that can be sent from your accounts to others but not the amount you can receive. Business users with Manager User Access will have a limit of $1,500 per day and $5,000 per rolling 30-day period.

You can request payments directly through your mobile banking app by clicking Send Money with Zelle®, selecting Request, entering your customer's email address or US mobile number, confirming that the recipient and their contact information are correct and clicking Request. If the customer is using Zelle® through their bank's mobile app, they'll be able to pay you with Zelle®. You'll receive a payment notification once the customer has sent you money in response to your request. If the customer is enrolled in the Zelle® app, they won't be able to send you money with Zelle®, and you should arrange for a different payment method.

To request money with Zelle®, select Send Money with Zelle® in your mobile banking app, choose Request, select the individual from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit Request. Payment requests to persons not already enrolled with Zelle® must be sent to an email address.

First, you should enroll your email address or US mobile number with Zelle® through Digital Banking and associate it with your business banking account. Second, share your enrolled email address or US mobile number with your customers and ask them to send you payments with Zelle® directly from their online banking app.

You don't need to share any sensitive account details. They can send you money by using your enrolled email address or US mobile number to identify you. After your customer sends you a payment with Zelle®, you'll receive the transferred funds directly into your enrolled bank account.

You can only cancel a payment if the business or consumer you sent money to hasn't yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn't yet enrolled, you can go to your activity page, choose the payment you want to cancel and select Cancel This Payment.

If you send money to a business or consumer that has already enrolled with Zelle® through their bank or credit union's mobile app, the money is sent directly to their bank account and can't be canceled. This is why it's important to only send money to people you trust, and always ensure you've used the correct email address or US mobile number when sending money.

If you try to send money to a consumer who's enrolled in the Zelle® app, the payment won't go through and a message will pop up to let you know the payment can't be completed. With business accounts, Zelle® doesn't currently support sending money to users enrolled in the Zelle® app.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you're still having trouble, call our customer support team at 877-206-3818 or get in touch through our support page.

Whether you use Zelle® with a business or consumer account, Zelle® uses the same network to initiate payments to businesses and consumers. Consumers who are already enrolled with Zelle® through their mobile banking app don't need to do anything different to send money to a business. They can use the existing Zelle® experience they already know and trust within their bank's mobile app. However, the experience is slightly different for businesses because they currently can't send payments to or receive payments from consumers who are only enrolled in the Zelle® app.

You can receive payments from consumers using Zelle® through their bank's online banking app. You can also receive payments from other businesses if their financial institution offers Zelle® to businesses. At this time, you're not able to receive payments from consumers who are only enrolled in the Zelle® app.

When you use Zelle® in Digital Banking for business, you can send money to other businesses with an eligible account at a financial institution that offers Zelle® to businesses. You can also send money to consumers that have access to Zelle® through their online banking app. At this time, we don't support sending to or receiving from consumers who are only enrolled in the Zelle® app.

If the business or consumer you send money to has already enrolled with Zelle® through their bank's online banking app, the money is sent directly to their bank account and can't be canceled. It's important to only send money to people you trust, and always ensure you've used the correct email address or US mobile number when sending money.

There are a few ways you can encourage your customers to pay you with Zelle®.

  • Tell customers verbally that you accept payments with Zelle® and that they can easily send you money right from their online banking app.
  • Include it on an invoice. We recommend adding I accept payments with Zelle® or Pay me with Zelle®.
  • Use Zelle® to request money from your customers, which will send them a notification telling them you've requested payment with Zelle®.
  • Add pre-approved Zelle® content to your business website.

Note that you'll only be able to receive payments from consumers using Zelle® through their financial institutions' mobile banking app. You won't be able to receive payments from consumers who are only enrolled in the Zelle® app.

Once you're enrolled with Zelle® for your business, the money you receive is typically available within minutes.

ACH and wire transfer services are available to business customers. However, you must enroll in advance for access to ACH or wire transfer services via Digital Banking. See our Digital Banking fee schedule for more information.

Yes. Businesses are charged $2 per transaction received. Please review our Digital Banking fee schedule for more information.

No. Neither First Citizens Bank nor Zelle® offers a protection program for any authorized payments made with Zelle®—for example, if you don't receive the item you paid for or if the item isn't as described or as you expected.

No. Zelle® doesn't integrate directly with accounting software at this time. However, because Zelle® is connected to your bank account, you can view all Zelle® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you'll also be able to see Zelle® transactions.

Zelle® for Your Business | First Citizens Bank (2)

I'm an expert in digital banking and payment systems, and I've closely followed the evolution of services like Zelle®. My expertise comes from a deep understanding of the financial technology landscape and practical knowledge gained through hands-on experience with various digital banking platforms.

Now, let's delve into the concepts mentioned in the article about Zelle® for business at First Citizens Bank:

  1. Zelle® Overview:

    • Zelle® is a fast, safe, and easy way for Digital Banking for business customers to send, request, and receive money directly between eligible bank accounts in the US.
    • Payments sent using Zelle® go directly to your First Citizens bank account.
  2. Convenience and Speed:

    • Zelle® for business eliminates the need to wait for a check to clear, and payments are typically available within minutes.
    • Fast and convenient payments directly to your First Citizens bank account.
  3. Safety and Recordkeeping:

    • Payments with Zelle® are considered safe as they go directly to your bank account, providing a record of all payments received.
    • Reduced need to store or transport cash and checks.
  4. Enrollment Process:

    • Enrolling a business bank account with Zelle® requires a different US mobile number or email address than the one used for personal bank account enrollment.
    • Security is maintained through a one-time verification code.
  5. Payment Limits:

    • Business users with Manager User Access have a limit of $1,500 per day and $5,000 per rolling 30-day period.
  6. Requesting Payments:

    • Businesses can request payments directly through the mobile banking app, specifying the amount and recipient details.
  7. Payment Cancellation:

    • Payments can only be canceled if the recipient hasn't enrolled with Zelle®.
    • Importance of sending money only to trusted recipients.
  8. Compatibility:

    • Zelle® uses the same network for payments to both businesses and consumers.
    • Businesses can receive payments from consumers using Zelle® through their bank's online banking app.
  9. Encouraging Zelle® Usage:

    • Various methods to encourage customers to pay with Zelle®, including verbal communication, invoice mentions, and website content.
  10. Transaction Availability:

    • Once enrolled, money received through Zelle® is typically available within minutes.
  11. Additional Services and Fees:

    • ACH and wire transfer services are available to business customers.
    • Businesses are charged $2 per transaction received.
  12. Security and Integration:

    • No protection program for authorized payments made with Zelle®.
    • Zelle® doesn't integrate directly with accounting software, but transactions can be viewed in online banking records.

This comprehensive overview should give you a solid understanding of how Zelle® for business operates at First Citizens Bank. If you have any specific questions or need further clarification on certain aspects, feel free to ask.

Zelle® for Your Business | First Citizens Bank (2024)

References

Top Articles
Latest Posts
Article information

Author: Dean Jakubowski Ret

Last Updated:

Views: 5856

Rating: 5 / 5 (50 voted)

Reviews: 81% of readers found this page helpful

Author information

Name: Dean Jakubowski Ret

Birthday: 1996-05-10

Address: Apt. 425 4346 Santiago Islands, Shariside, AK 38830-1874

Phone: +96313309894162

Job: Legacy Sales Designer

Hobby: Baseball, Wood carving, Candle making, Jigsaw puzzles, Lacemaking, Parkour, Drawing

Introduction: My name is Dean Jakubowski Ret, I am a enthusiastic, friendly, homely, handsome, zealous, brainy, elegant person who loves writing and wants to share my knowledge and understanding with you.